Help center
Last updated: 4 November 2026
Contact
Email: [support email] · Hotline: [to be filled]. Please include your device model, app version and what happened. RIDER replies as soon as possible.
Reports and appeals
Use the Report button in the app (see the Community Standards). If you disagree with a decision to remove content or suspend an account, send an appeal to the email above with your account name and the content concerned; RIDER replies with the outcome in writing.
Delete your account and data
In the app: Settings › Delete account. Or email us from the address you registered with, subject “Delete my account”, or use the form below and give the phone number you registered with. Deleting in the app takes effect immediately. For requests by email or form, RIDER replies within 2 working days, deletes within 20 days and confirms to you. Some data may be kept where the law requires.
Personal data requests
To access, correct, export, restrict or object to processing, write to [data protection email]. See the Privacy Policy.
Sponsored content
RIDER currently has no ads. When sponsored posts, groups or stories appear, report unlawful content with the Report button or by email.
Emergencies
RIDER is not an emergency service. In an accident or danger, call 113, 114, 115 or 112.
Send RIDER a request
See also: Terms of Use · Privacy Policy · Community Standards · Operator information and licences · Help center